Community Lead

At Ninety, we help people build extraordinarily productive, humane, and resilient organizations. 

Ninety is an innovative learning, support, and technology SaaS platform that simplifies the hard work of creating focused, aligned, and thriving teams. Our integrated collection of time-tested business-building and awareness tools, along with industry-leading educational materials, not only simplifies the hard work associated with building great organizations but also organizes, stores, and makes all the associated information easily accessible.

We believe work shouldn’t suck, and for 200,000 users and counting, it doesn’t. 

As Ninety continues to experience exceptional growth, we are looking to bring on a Community Lead who will work across our revenue and marketing departments to build out our initial user community, manage that community, and eventually build out the resources they need to maintain/grow the community. This seat will report to the Head of Client Success.

To be successful in this role, you must have:

• Builder mentality, ability to start things from scratch.
• Ability to foster positive engagement and relationships. Be an excellent communicator and connector.
• Ability to work across various teams, and build out your own team.
• Deep understanding of SMBs, and their various stakeholders
• Reliable internet and phone connection
• Ability to manage time effectively, work independently and be self-motivated

Your Key Responsibilities:

•  Community Building:
  • Build for initial purpose and goals, while working towards a longer-term road map and growth.
  • Help define the initial purpose and goals, along with the overall vision for how we work with all stakeholders, internal team members, and external partners, to execute our ultimate goal of creating connections to help SMBs thrive.
  • Develop and implement strategies for community growth and engagement.
  • Identify and leverage various platforms (social media, forums, blogs, etc.) to build the community.
  • Identify and establish key performance indicators for community growth and engagement success.
• Community Management:
  • Monitor community interactions and respond to members’ queries and concerns promptly.
  • Facilitate discussions and encourage member participation.
  • Implement community guidelines and ensure adherence to maintain a positive and respectful environment.
  • Help other Ninety team members understand impact of the community and how they can gain value and help monitor.
• Content Creation:
  • Create and curate content that resonates with the community.
  • Collaborate with the Marketing, Product, and Revenue teams to draw on expertise and seed community with meaningful content and responses. Collaboration with partners and external stakeholders.
• Events and Activities:
  • Help identify opportunities to organize and host online events such as webinars, Q&A sessions, and live chats.
  • Help with our first user conference, being a subject matter expert in creating a meaningful in-person experience, and how it will translate back to the community.
• Analytics and Reporting:
  • Track community growth and engagement metrics.
  • Provide regular reports on community performance and insights.
  • Use data to refine and improve community strategies.
• Hiring and Training:
  • Identify the need for additional community management resources as scope increases, to eventually lead a team.
  • Educate across departments around the impact of the community on our clients and revenue-generating metrics to create buy-in across teams, while soliciting support in management from subject matter experts across the company.

What Success Looks Like:

• Work with Client Success leaders to understand how the community is helping scale support and services. Should help increase penetration, reduce churn, speed up onboarding, and reduce support tickets.
• Work with Product leaders to understand how the community is helping generate product adoption. 
• Work with Marketing leaders to understand how the community is fostering positive brand engagement and deeper learning from our content. Increases in advocacy, NPS, and content reach.
• 50 active members in the first 3 months.
• Drive engagement with 10% of our clients within the first year. 

Preferred Qualifications:

• 5+ years experience in Customer Success, Community or similar build roles.
• Has been a part of an initial community build from the ground up.
• Proven experience in community management or a similar role.
• Strong understanding of online community platforms and tools.
• Excellent written and verbal communication skills.
• Creative and strategic thinking with the ability to generate new ideas.
• Ability to work independently, across various stakeholders, and handle multiple tasks simultaneously.
• Passion for creativity, content, community and entrepreneurship

About Us as an Employer:

• Ninety’s focus on helping organizations focus, align, and thrive isn't just for our clients. We also believe deeply in helping our employees flourish. At 90, we focus on attracting, developing, and retaining our kind of great people. How?
  • We believe in Work From Anywhere, giving our employees the freedom and flexibility to work from wherever they need to live their best life. 
  • As-needed vacation. Don’t worry about punching the clock or losing days. 
  • Health and Dental insurance with employer contribution toward premiums
  • Employer Paid Life insurance and Long Term Disability Coverage 
  • HSA, FSA, and DCFSA accounts available.
  • Productivity/Wellness allowance.
  • Generous Paid Parental Leave 
  • Professional development allowance.
  • Technology allowance.
  • Company gatherings with travel allowance. 
• Why we love doing what we do: Small to midsize businesses are the foundation of almost every healthy community. They provide not just employment but opportunities for people to learn, grow and become leaders who take responsibility for the well-being of the community. 
• Our values: 

G​…Get Smart Stuff Done

T​…Teamwork

R​…Resilient  ​

I​… Inquisitive​

B​…Best ​

E​…Extra Mile

The “Seat” we have open

Once we are confident we have someone who is a great core-value fit and well suited for the seat they are in, we provide a high degree of autonomy so they can master their seat leveraging their Unique Abilities™ and then take on more and more responsibility.

If the above sounds appealing to you, we invite you to apply and see if you are well suited to help us help companies achieve real, healthy, and sustainable growth!